Inbound Customer Services
Excellent, experienced customer service that includes a true passion for overall customer care is vital to the success of any business. ICCS knows what makes a great inbound call and contact center and our Customer Care Associates are fully trained to intimately understand your products and services.
Outbound Customer Services
Our outbound services will interact with your existing customer base through various customer touches conducted in a professional and knowledgeable manner that will help you retain your base. We also provide full telemarketing services to help grow your business and increase profitability.
Social Media Services
You can improve your market intelligence and get ahead of your competitors by enhancing your social media presence and response. Social media will naturally help you expand your audience through the proper approach and additional exposure on the various social media networks.
Back Office and Data Entry Services
ICCS provides an affordable array of services related to back office and data entry tasks. Let us assume these tasks and save you expense, freeing you to concentrate on your core business.
Customer Retention / Collections
ICCS, through the utilization of proven customer care programs, excels in improving customer retention. This includes securing customer payments, both current and arrears, and working to retain the customer so as to enhance the profitability of your company.
Telemarketing/Direct Mail Services
Let our telemarketing team become an integral part of your new customer acquisition plan. Here at ICCS we realize we are a direct extension of your business and, accordingly, we work with you to develop script content in order to thoroughly educate and train our associates.
DIGITAL & EMAIL SUPPORT Services
Social media is vital in building a relationship between your brand and consumers. Infinity Customer Care Solutions (ICCS) can optimize your company’s social media platforms in order to increase and enhance your social visibility enabling you to reach additional customers.
Market Analytics Services
Market analytics can reveal a new understanding by product, service, and location within your customer base. This permits focus on profitability for your company, many times within segments of your business that were previously unprofitable.
Below are the credentials of some of our managers and associates of which we are very proud to have on board!
Experience: 30+ years in Management
Experience: 30+ years in Customer Service
Experience: 30+ years in Sales and Marketing
Experience: 15+ years as Newspaper Circulation/Audience Director
Penn State, Business Management – Go Nittany Lions!
Experience: 40+yrs. Management, Administration & Customer Service, 15+ yrs. Collections, 30+ yrs. Sales, and 11+ yrs. Telemarketing/Data entry.
Quote : “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider on our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favors by giving us an opportunity to do so.”
Experience:22+ Years computer technical services & internet business marketing. Microsoft Certified Systems Engineer, Microsoft Certified Professional and multiple related certifications.
Quote : “You miss 100% of the shots you don’t take.”
5 + years – Digital/Social Media support
20 + years in the Entertainment field (Video & Photography, Comedy, Music, & Performing Arts)
Experience: 12+yrs. Customer Service, 3+ yrs. Collections, 10+ yrs. Sales, and 4+ yrs. Telemarketing
~ Rick Tate
Experience: 20 yrs. Telemarketing, Customer Service, Collections and Data Entry and 17 yrs. managing Telemarketing.
~Alexander The Great
Experience: 8 yrs Management, 10 Collections, 25 Sales & Service and 5 yrs Human Recources Administration
~ Bonnie Przybylski
Experience: 15 yrs US Army as Mechanic, 2+ yrs. Customer Service, 1+ yrs. Digital and social media support and 2+ yrs Technical and Mobile customer service support
~ Magic Johnson
Experience: 15 years Executive and Legal secretary and 8 years sales and customer service experience.
~ Randy Pausch
17 yrs in Customer Service and Telemarketing.
Experience: 7 yrs in Customer Service and 3 yrs in data entry
Experience: 5 yrs. Customer Service and Technical Support
~ Joyce Meyer
Experience: 10 yrs Telemarketing and Customer, 2 yrs. Digital Support and Data Enter and 8 yrs Retail Management.
~ Muhammad Ali
30+ years management experience
30+ years customer service
4+ years telemarketing
1 year collections